How Can We Help?

Get the support you need. Reach out via email, browse our documentation, or submit a ticket below.

Email Support

Reach our support team directly via email for any questions or issues.

support@shieldgraph.com
Coming Soon

Live Chat

Real-time chat support for Professional and Enterprise customers.

Available soon

Documentation

Browse our comprehensive docs for guides, tutorials, and API reference.

View Documentation

Frequently Asked Questions

Sign up for a free account, add your first assets (web apps, databases, or APIs), deploy a scan agent in your environment, and run your first vulnerability scan. Our Getting Started guide walks you through each step in detail.

Support by Plan

Starter

Email Support

Response: < 24 hours
  • Community forum access
  • Email support (business hours)
  • Documentation and knowledge base
  • Monthly product webinars
Most Popular

Professional

Priority Support

Response: < 4 hours
  • Everything in Starter
  • Priority email and chat support
  • Dedicated Slack channel
  • Quarterly security review calls
  • Custom scan profile assistance

Enterprise

Dedicated CSM

Response: < 1 hour
  • Everything in Professional
  • Dedicated Customer Success Manager
  • 24/7 phone and emergency support
  • Custom onboarding and training
  • SLA-backed response times
  • Executive business reviews

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